title: José Manuel Viloria Martín

###  Technical Services - Partners

_MongoDB_

Built internal tooling so anyone can sync local case notes to our Confluence and Jira instances, keeping customer knowledge, escalations, and architectural decisions shared and easy to find.

• - Validated and published 3 internal partner integrations with AWS, showing how to extend MongoDB Atlas with Kinesis/Data Firehose, Glue ETL, and AgentCore (vectors and vector indexes managed by Atlas) without high cost, downtime, or maintenance overhead.
• - Delivered internal and partner-facing tooling and architectures across several units to cut case-reproduction effort and give teams a way to implement common scenarios.
• - Handled partner-specific cases where keeping the full context of what the customer is doing has been paramount to succeed.
• - Presented to the global Technical Services audience and directors on leveraging LLMs for rapid prototyping and shipping MVPs fast with tools like Claude Code, Cursor, or OpenCode with OpenRouter.
• - Handled escalations with hyperscalers like AWS or Azure for P1 incidents, plus proactive engagements to prevent end-user impact.
• - Drove internal tooling and enablement for LLM usage, mostly on the agents side — architecting agentic systems.

###  Technical Account Manager

_Amazon Web Services_

• - Provided architectural guidance for complex distributed systems spanning AWS, on-prem, and Azure.
• - Ran Well-Architected reviews that improved security posture and resilience and cut failed requests by 80%.
• - Brought serverless (Lambda/Step Functions/API Gateway) spend down to 30% of its previous total by deprecating heavy ECS workloads and modernizing to event-driven architectures on Lambda and Step Functions.
• - Designed billing-analysis automation on CUR + Athena + QuickSight (Cloud Intelligence Dashboards) as the single source of truth for workload and business-critical metrics, feeding reports to the C-suite and the Cloud Center of Excellence (CCoE).
• - Prevented several large-scale incidents that would have affected thousands of customers through proactive architectural assessments and code reviews with service teams.
• - Led cross-team initiatives to improve AWS services based on customer feedback and technical requirements.
• - Rewrote the entire CI/CD on AWS workshop (https://catalog.workshops.aws/cicdonaws/en-US/contributors) — delivered via Account teams or by customers themselves — moving it from legacy frontend and container tech to Vite/Rollup and CDK-based container builds and deployment.
• - Served as DRI (Designated Responsible Individual) for AWS DeepRacer in Ireland: vehicle maintenance, workshop infrastructure, and new features to track, showcase, and manage per-racer metrics.

###  Cloud Support Engineer II - Deployments Domain

_AWS, Ireland_

• - Designed and implemented multi-account, cross-region architectures for enterprise customers during weeks-long engagements.
• - Became global AWS CDK point of contact, designing, developing and delivering internal training programs (150+ attendees).
• - Led the effort to cut internal security incident response time from 10 minutes to 30 seconds on average through automation built on several internal tools and ML models.
• - Created self-service troubleshooting mechanisms to improve customer experience through Systems Manager and public-facing workshops.

###  Technical Leader

_Gelt, Spain_

Managed hiring and built a team of 4 engineers (1 full stack, 1 backend, 1 iOS and 1 Android engineers), led several cloud-native application development and infrastructure initiatives:

• - Architected and implemented ML-based systems using Python and Golang to OCR supermarket receipts and extract their data.
• - Designed end-to-end CICD pipelines to deploy against AWS ECS, AWS Elastic Beanstalk, Amazon Lambda and Amazon EC2.
• - Led technical architecture decisions and implementation strategies reporting directly to CTO and CEO.
• - Managed infrastructure costs through optimisation efforts and security compliance against standards requirements to the organisation.

###  Software Engineer

_IECISA, Spain (NPR21 Consultant)_

• - Led a project using the Wacom STU-430 & STU-530 tablets to gather biometric footprint data for digitally signing public-sector PDF documents; owned the orchestration, infrastructure design, and extension of an ECM platform leveraging several AWS services, and mentored two developers into the project.
• - Architected and developed a hybrid application (Web and Mobile) for the Madrid state government enabling officers to sign documents from anywhere during the pandemic, reusing the previously implemented solution — now fully online and modular.

###  FullStack Developer

_Worten, Spain/Portugal_

Modernized legacy apps and implemented cloud integrations:

• - Maintained legacy Perl, io.js 0.10, and Node 4 codebases and migrated all projects to Node 6, implementing new features for both Worten.es and Worten.pt while leveraging AWS services for the new infrastructure.
• - Designed and implemented internal APIs in Golang integrating Worten Iberia with third parties such as Amazon Marketplaces, eBay, and Salesforce Marketing Cloud. The entire integration layer was written in Node.js or Golang.
• - Assisted the DevOps team with Rundeck setup for automated tasks leveraging AWS ECS.

###  Developer

_Oru_code (Venezuela)_

As a freelance agency, I developed new solutions to fit each customer's needs and target market. Most of the development was in PHP on top of existing platforms like Yii2, PrestaShop, and WordPress + WooCommerce, so projects could start from a boilerplate and ship faster.

• - Developed web applications using industry-adopted frameworks like WordPress and Yii2.
• - Managed and maintained the infrastructure hosting customer applications.

###  Video Game Development - Freelance

_Self_

Started in 2005 running private game servers to learn Windows and Linux sysadmin and low-level Java and C++ coding, for games like World of Warcraft, Lineage II, and Ragnarök Online. It never really stopped: players I met years ago still come back to me to host, modify, and maintain their own private servers, including custom features that pair server-side modifications with client-side reverse engineering to work around client limitations.

###  University of Carabobo

_Computer Science_

> Studied core CS fundamentals before leaving the programme as the situation in Venezuela made continuing untenable.

###  University of Carabobo

_Telecommunications Engineering_

> Started in telecoms, then switched into Computer Science once software became the clearer path.